- Provide technical support and customer success across online, phone, and in-person channels for Australia's first drone gaming startup.
- Test and validate the booking and scoring web application, identifying bugs, reproducing issues, and escalating findings to the engineering team.
- Apply structured incident triage and escalation workflows to resolve complex technical issues efficiently.
- Maintain accurate documentation of issues, resolutions, and operational procedures.
- Contributing to data handling procedures and secure operational practices within an early-stage startup environment.
\
Roni Biju
Work Experience
March 2026 - Present
Customer Success Engineer
Mdrones Australia
April 2024 - March 2025
Tech Facilitator & IT Support (Security-Focused)
Christu Jyothi Public School, Rajakkad, Kerala India
• Provided first-level technical support for staff and students, troubleshooting systems, software, and connectivity issues
• Managed user access, device configuration, and classroom technology support
• Supported secure operation of networks, servers, and end-user systems
• Implemented cybersecurity controls to protect sensitive student and staff data
• Documented incidents, technical actions, and user guidance in line with procedures
April 2025 - December 2025
Retail Assistant – Operations & Systems
Big Fields Gladstone Park, Victoria
• Supported daily operations using transactional and inventory systems
• Followed standard operating procedures and compliance requirements
• Maintained accuracy when handling system-based tasks and operational data
• Worked effectively in a fast-paced, team-based environment
May 2025 - September 2025
General Services Officer – Regulated Operations
Opal Healthcare, Glenroy, Victoria
• Worked in a highly regulated healthca re environment with strict privacy, safety, and compliance requirements
• Followed detailed procedures, reporting standards, and shift-based workflows
• Demonstrated strong attention to detail, accountability, and adherence to organisational policies
• Operated effectively in an environment where compliance and risk awareness were critical
January 2026 - Present
Retail Assistant – Operations & Systems
Sacca's Fine Foods, Broadmedows
• Worked with POS and inventory systems requiring controlled access and data accuracy
• Followed documented operational and security procedures in a fast-paced environment
• Identified and escalated operational issues in line with established workflows
• Demonstrated attention to detail, accountability, and system discipline during daily operations
Education
September 2021 - March 2024
Bachelor of Computer Applications
SRM University, Chennai
Bachelor of Computer Applications (BCA) is a three-year degree program which imparts an in-depth knowledge of computer applications, information technology theory, and programming practice
March 2025 - Present
Master Of Cyber Security
RMIT University, Melbourne
A comprehensive program focused on developing advanced technical and analytical skills in digital security. Covers key areas such as ethical hacking, digital forensics, cryptography, and risk management, combining theoretical depth with hands-on industry experience to prepare for real-world cyber threat detection and defence.
Certifications
June 2023
Cyber Security Professional
Google
Develop a strong understanding of essential cybersecurity concepts, providing a solid foundation for securing digital systems and data. Gained expertise in security awareness, emphasizing industry best practices for protecting information and mitigating cyber risks. Acquired skills in incident response and handling, learning how to respond to and mitigate cybersecurity incidents effectively.Explored foundational concepts of cryptography, understanding its role in securing communications and sensitive information.
April 2022
IT Support Professional
Google
Certified in foundational IT skills, demonstrating expertise in hardware, software, networking, and security principles. Acquired practical skills in diagnosing and resolving technical issues, emphasizing effective customer support and problem‑solving.