Working as a Level 1 SOC Analyst Intern at Borderless CS — an ISO 27001 certified and CREST-accredited Australian cybersecurity company providing 24/7 security operations services to enterprise and government clients.

• Monitor and triage security alerts across multiple client environments using Wazuh SIEM in a live 24/7 SOC environmen
• Investigate and classify alerts including phishing attempts, brute force attacks, and suspicious network activity
• Document all findings, actions, and escalations in line with SOC incident response procedures
• Conduct daily client environment health checks across enterprise and government environments
• Currently leading exploration of OpenAEV — an open-source Adversarial Exposure Validation platform — as part of a Threat-Informed Defense POC initiative

• Provide technical support and troubleshooting across multiple channels, analysing system issues and identifying root causes.
• Triage and escalate complex technical problems to engineering teams using structured documentation and ticketing workflows.
• Identify and report product vulnerabilities, system faults, and recurring technical issues to improve system reliability.
• Deliver product demonstrations and technical onboarding for customers, explaining technical features and system usage clearly.
• Document incidents, customer feedback, and technical observations to support continuous product improvement and operational efficiency.
• Contribute to establishing structured data handling procedures and access control practices within a growing startup environment.

• Provided first-level technical support for staff and students, troubleshooting systems, software, and connectivity issues
• Managed user access, device configuration, and classroom technology support
• Supported secure operation of networks, servers, and end-user systems
• Implemented cybersecurity controls to protect sensitive student and staff data
• Documented incidents, technical actions, and user guidance in line with procedures

• Worked with POS and inventory systems requiring controlled access and data accuracy
• Followed documented operational and security procedures in a fast-paced environment
• Identified and escalated operational issues in line with established workflows
• Demonstrated attention to detail, accountability, and system discipline during daily operations

• Supported daily operations using transactional and inventory systems
• Followed standard operating procedures and compliance requirements
• Maintained accuracy when handling system-based tasks and operational data
• Worked effectively in a fast-paced, team-based environment

• Worked in a highly regulated healthca                re environment with strict privacy, safety, and compliance requirements
• Followed detailed procedures, reporting standards, and shift-based workflows
• Demonstrated strong attention to detail, accountability, and adherence to organisational policies
• Operated effectively in an environment where compliance and risk awareness were critical