Open to Entry-Level IT & Cyber Analyst roles in Melbourne, Australia.

• Provide technical support and customer success across online, phone, and in-person channels for Australia's first drone gaming startup.
• Test and validate the booking and scoring web application, identifying bugs, reproducing issues, and escalating findings to the engineering team.
• Apply structured incident triage and escalation workflows to resolve complex technical issues efficiently.
• Maintain accurate documentation of issues, resolutions, and operational procedures.
• Contributing to data handling procedures and secure operational practices within an early-stage startup environment.

• Provided first-level technical support for staff and students, troubleshooting systems, software, and connectivity issues
• Managed user access, device configuration, and classroom technology support
• Supported secure operation of networks, servers, and end-user systems
• Implemented cybersecurity controls to protect sensitive student and staff data
• Documented incidents, technical actions, and user guidance in line with procedures

• Supported daily operations using transactional and inventory systems
• Followed standard operating procedures and compliance requirements
• Maintained accuracy when handling system-based tasks and operational data
• Worked effectively in a fast-paced, team-based environment

• Worked in a highly regulated healthca                re environment with strict privacy, safety, and compliance requirements
• Followed detailed procedures, reporting standards, and shift-based workflows
• Demonstrated strong attention to detail, accountability, and adherence to organisational policies
• Operated effectively in an environment where compliance and risk awareness were critical

• Worked with POS and inventory systems requiring controlled access and data accuracy
• Followed documented operational and security procedures in a fast-paced environment
• Identified and escalated operational issues in line with established workflows
• Demonstrated attention to detail, accountability, and system discipline during daily operations